CUSTOMER SUPPORT
Shipping
All items are shipped using recorded ground or air shipping and generally take 3-7 working days for delivery.
Warranty
CONNECTED-wear™ electronic modules have a one year limited manufacturer’s warranty covering any manufacturing or workmanship defects. If your product has a defect, please provide the requested details below and email to support@connectedwear.com.
- Your name
- Address including ZIP code/Post code
- Phone number
- Email address
- Part number of defective product
- Purchase date
- Description of the problem
We will contact you with a returns authorisation number and a return shipping address to send the defective parts. After assessment, the parts will either be repaired or replaced at Fibretronic's discretion. If the fault is with the keypad or joystick parts installed in the garment or bag then you will need to contact the garment or bag brand directly or the retailer where you bought the product. If you are unsure of the fault just send us an email to support@connectedwear.com.
Controller Set-Up Videos
For help with the set-up and operation of CONNECTEDwear Controllers please see our video guides page.
FAQ/Troubleshooting
Q: Will the CONNECTED-wear™ iPod modules (IP30, IPRF, IPBT) work with iPhones?
A: Yes. (Also see below for iPhone error message instructions).
Q: When I plug the CONNECTED-wear™ module into my iPhone a message box appears on the iPhone screen stating "the accessory is not optimized for iPhone".
A: You can just ignore this message or click ‘Dismiss’ and all the CONNECTED-wear™ function remote controls will work as they do on an iPod.
Q: When I plug the IP30 module into my iPhone or iPod Touch a message box appears on the screen stating "this accessory is not supported by iPhone/iPod".
A: If you have an older IP30 module (manufactured <2008) then the new iPod Touch and iPhone will not be compatible due to iPhone software changes. You can purchase either the IPLX or new IP30 module from the CONNECTEDwear WEBSHOP and these will fully control your iPod Touch or iPhone as normal.
Q: When I plug in the CONNECTEDwear module I cant hear any sound from the iPod or iPhone.
A: A bug has been reported with some new generation iPods and iPhone where the volume control is affected by the plug-in order of the module/headphones. This is fixed easily by following this set-up order:
• plug the CONNECTED-wear™ module into the iPod/iPhone first
• plug the headphones into the iPod/iPhone second
• all volume functions should now work as normal
Q: Does the IPBT work with the iPhone.
A: Yes, the IPBT works as normal for music control. The iPhone can also be paired with the IPBT to make and receive calls via Bluetooth but not whilst in flight mode.
Q: Is there any CONNECTED-wear™ module that can wirelessly retrieve and then control the music on an iPhone using Bluetooth.
A: Yes. iPhone 3G, 3Gs & 4 which have software V3.0 will pair with the BTM module for wireless music control.
Also, the IPRF module will wirelessly control the music functions on the iPhone.
If you have any other questions about how your product works please contact support@connectedwear.com
